KYNZI – PRIVACY POLICY

Effective Date: 27/11/2025

Website: https://kynzi.online

Owner: Kynzi (Registered under Kynzi Private Limited)

This Privacy Policy explains how Kynzi collects, uses, stores, protects, and shares user information.

1. Introduction
This Privacy Policy governs how Kynzi (“We”, “Us”, “Platform”) collects, uses, discloses, and safeguards the personal information of users (“You”, “Users”) who access our website or services.
By using Kynzi, you agree to the practices described in this policy.
If you do not agree, please discontinue using our services.

2. Information We Collect
We collect information in the following categories:

A. Information You Provide Directly

1. Account Details

   • Name

   • Email address

   • Password

   • Phone number

   • Address (billing, shipping)

   • Gender (if provided)

2. Transaction Information

   • Order history

   • Payment method (UPI, Card, Net Banking)

   • Billing details
     (We DO NOT store card numbers / CVV / UPI PIN)

3. Communication Data

   • Emails, chats, support requests

   • Feedback, reviews, complaints
      

B. Information Collected Automatically
When you browse or use Kynzi, we automatically collect:

1. Device & Technical Information

   • IP address

   • Browser type

   • Device type

   • Operating system

   • Mobile identifiers

2. Usage Information

   • Pages visited

   • Products viewed

   • Time spent on pages

   • Clickstream data

   • Search queries

3. App/Website Analytics
   Through tools like Google Analytics, Wix Analytics, Meta Pixel.
    

C. Information from Third Parties
We may receive data from:

• Payment gateways

• Courier/logistics partners

• Social login providers (Google, Facebook)

• Advertising partners (Meta, Google Ads)

• Seller partners (for order fulfilment)
   

3. How We Use Your Information
We use your information to:
A. Fulfil Services

• Process and deliver orders

• Verify payments

• Provide customer support

• Send order updates, shipping alerts

B. Improve Platform Experience

• Personalize recommendations

• Track website performance

• Detect issues and bugs

• Improve UI, speed, reliability

C. Marketing & Communication

• Send promotional messages (only if opted-in)

• Retarget ads

• Share offers, discounts, new arrivals

You may opt out of marketing anytime.
D. Security & Fraud Prevention

• Detect unauthorized access

• Monitor suspicious activity

• Prevent fake orders

• Ensure account safety
   

4. How We Share Your Information
Your data is never sold.
However, we may share information with trusted third parties ONLY for fulfilling services:
A. Sellers & Vendors
For fulfilling your order:

• Name

• Phone number

• Address

• Order details

B. Delivery & Courier Partners
To ship your order:

• Pickup details

• Delivery details

• Contact number

C. Payment Gateway Providers
To verify and process payments.
D. Service Providers

• Analytics (Google Analytics)

• Marketing tools (Meta Ads, Email tools)

• SMS/Email notification services

• Technical support partners

E. Legal Authorities
We may share information when required by:

• Court orders

• Law enforcement

• Government regulations

We ensure all third parties follow strict data protection norms.

5. Cookies & Tracking Technologies
Kynzi uses cookies to:

• Maintain login sessions

• Remember preferences

• Show personalised recommendations

• Track website analytics

• Improve speed

• Deliver personalised ads

Types of cookies:

• Necessary cookies

• Analytical cookies

• Performance cookies

• Advertising cookies

You can disable cookies in your browser, but some features may not work properly.

6. Data Storage & Retention
We retain user data only for as long as required:

• Order and transaction data: as long as legally required

• Account data: Until the user deletes account

• Cookies: 30–180 days depending on type

• Chat/support data: 12–36 months

Data is stored securely on servers with encryption, SSL, and firewall protection.

7. Data Security
We use:

• Encryption (HTTPS/SSL)

• Secure servers

• Access control mechanisms

• Fraud detection systems

• Regular security audits

Despite this, no online system is 100% secure, and users agree to use the platform at their own risk.

8. Your Rights as a User
You have the right to:
✔ Access Your Data
Request the information we hold.
✔ Correct Your Data
Make updates or corrections.
✔ Delete Your Data
Request account deletion and data removal (subject to legal retention rules).
✔ Opt Out of Marketing
Unsubscribe from emails, SMS, notifications.
✔ Withdraw Consent
Stop cookies or tracking (via browser settings).

9. Children’s Privacy
Kynzi does not knowingly collect data from users under 13.
If any such data is detected, it will be deleted immediately.

10. Third-Party Links
Kynzi may contain links to:

• Social media pages

• Blog articles

• External websites

• Seller pages

We are not responsible for privacy practices of external sites.

11. Disclaimer

• Kynzi is a marketplace, not the manufacturer.

• Product descriptions are uploaded by sellers.

• We are not responsible for incorrect descriptions, allergens, materials, or quality issues.

• However, we may take action on sellers for violations.
   

12. Updates to this Privacy Policy
We may update this policy occasionally.
Changes will be posted on this page with the updated date.
Your continued use of Kynzi signifies acceptance of updated terms.

13. Grievance Redressal
For privacy or data concerns, contact our Grievance Officer:
Email: care@kynzi.online
Subject: Privacy Complaint – Kynzi
We aim to respond within 7–14 working days.

14. Governing Law
This Privacy Policy is governed by Indian law.
Any disputes will fall under the jurisdiction of Hyderabad, Telangana.