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KYNZI – CANCELLATION POLICY
 

Effective Date: 27/11/2025

Website: https://kynzi.online
 

This Cancellation Policy explains how users can cancel orders placed on Kynzi, and the rules that apply to sellers, buyers, and the platform.
 

1. Order Cancellation by Customer (Before Shipping)

You can cancel your order only before the seller ships it.

✔ You may cancel the order if:

  • You ordered by mistake

  • You want to change product/quantity

  • You entered the wrong address

  • You do not want the product anymore

✔ What happens after cancellation?

  • If prepaid → Refund initiated to original payment method

  • If COD → Order simply gets cancelled, no charge

  • Refund processing time: 3–7 working days

✔ Important:

  • Orders cannot be canceled if already shipped

  • Some categories (food, personalized items) may not allow cancellation
     

2. Order Cancellation by Customer (After Shipping)

Once an order is shipped, cancellation usually isn't possible.

✔ Exceptions where cancellation may be allowed:

  • Wrong product shipped by seller

  • Shipped to wrong address

  • Seller delays beyond promised timeline

  • Courier repeatedly fails delivery attempts

  • Seller agrees to accept cancellation

In such cases:

  • Refund is processed only after the product returns to the seller

  • Shipping charges (if any) may not be refunded
     

3. Order Cancellation by Seller

Sellers on Kynzi may cancel orders in the following cases:

✔ Valid reasons:

  • Product out of stock

  • Product damaged before dispatch

  • Wrong pricing or listing error

  • Delivery location unreachable

  • Seller unable to ship due to unforeseen reasons

✔ What happens next?

  • User will be notified immediately

  • Full refund (if prepaid) will be issued

  • Seller may face penalties (5–10%) for repeated cancellations

  • Repeated cancellations by seller can lead to:

    • Reduced visibility

    • Temporary listing freeze

    • Seller suspension
       

4. Automatic Cancellation by Kynzi

Kynzi may automatically cancel an order in the following situations:

✔ Payment failure or timeout

✔ Fraudulent activity detected

✔ Buyer raises a cancellation request before processing

✔ Seller does not ship within 3 days

✔ Incorrect or incomplete delivery address

✔ Logistic partner unable to deliver after multiple attempts

Refund will be issued accordingly.
 

5. COD (Cash on Delivery) Cancellation Rules

COD orders can be canceled before shipment.

For COD orders after shipping:

  • Customer must refuse the delivery

  • Product will return to seller

  • Buyer with frequent COD refusals may be:

    • Blocked from COD

    • Asked for prepaid payment only

    • Account restricted for misuse
       

6. Cancellation for Non-Returnable Products

Some categories are non-cancellable & non-returnable once shipped:

❌ Food & beverages

❌ Homemade consumables

❌ Beauty & personal care items (due to hygiene)

❌ Customized / Made-to-order products

Exception:
If product is damaged, expired, wrong, or defective, the customer may request cancellation or replacement.
 

7. Refund Timelines after Cancellation

Refunds will be initiated immediately after cancellation is approved.

Refund Timeframes:

  • UPI / Wallet: 1–3 business days

  • Credit/Debit Card: 3–7 business days

  • Net Banking: 3–5 business days

  • COD Refunds: 3–5 business days (to UPI/bank account)

Times may vary depending on bank/payment gateway.
 

8. Multiple Product Orders

If an order contains multiple items:

  • Users may cancel individual items before shipping

  • If some products are shipped and some are not:

    • Only unshipped items can be canceled

    • Shipped items will follow return/refund policy
       

9. Repeated Cancellations by User

Kynzi reserves the right to take action if a user frequently cancels orders:

  • Limiting ability to place COD orders

  • Temporarily restricting the account

  • Blocking abusive users

This is to prevent misuse and maintain seller trust.
 

10. Cancellation Due to Pricing Errors

If a product is listed with:

  • Incorrect price

  • Incorrect discount

  • Obvious typographical error

Kynzi may cancel the order.
User will be informed and refunded fully.
 

11. Cancellation During Festivals/Sales

During peak seasons:

  • Cancellation windows may reduce due to high demand

  • Sellers may not accept late cancellations

  • COD cancellation restrictions may apply

Terms will be updated on the website for each event.
 

12. How to Request a Cancellation

Users can cancel orders through:

✔ “My Orders” section on the website

✔ Chat support

✔ Email: care@kynzi.online

✔ WhatsApp support (if enabled)

Kynzi may request:

  • Order ID

  • Contact details

  • Reason for cancellation
     

13. Communication & Updates

Users will receive updates regarding cancellation via:

  • Email

  • SMS

  • WhatsApp (if enabled)

  • App/website notifications
     

14. Kynzi’s Final Decision

Kynzi reserves the right to:

  • Accept or reject any cancellation

  • Refuse cancellations for orders already shipped

  • Modify this policy without prior notice

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